Refunds & Cancellations Policy

Last Updated:02-01-2026

At Crunchleaf, product quality and customer trust are at the heart of everything we do. Since our snacks are food products with limited shelf life, the following policy explains how we handle returns, refunds, and cancellations.

Product Returns

For safety and hygiene reasons, returned food items are not accepted once they have been delivered.

If you believe there is an issue with your order—such as receiving a damaged package, a defective product, or the wrong item—please notify us within 24 hours of delivery so we can review and resolve the matter.

Refund Eligibility

A refund may be approved in the following cases:

  • The product was delivered in a damaged or unusable condition

  • The product received does not match the item ordered

To help us assess your request, please email us with:

  • Your order reference number

  • Clear images of the product and packaging highlighting the issue

Approved refunds will be processed to the original payment method within 5–7 working days.

Refund Exclusions

Refund requests will not be accepted if:

  • The request is made after 24 hours of delivery

  • The product has been opened, consumed, or tampered with

  • Incorrect address or contact details were provided during checkout

Order Cancellation

  • Orders may be canceled within one hour of confirmation.

  • Once an order has entered processing or dispatch, cancellation will not be possible.

To cancel an order, contact us immediately using the details below.

Get in Touch

For any order-related assistance or questions, reach out to us:

Crunchleaf
📍 Office Address:
F5, 1st Floor, City Center,
Club Road, Ranchi,
Jharkhand – 834001, India

📧 Email: crunchleafcare@gmail.com
🌐 Website: www.crunchleaf.in